Report a problem safely
Give support enough context without exposing credentials or protected data.
Before you start
- Use a supported, up-to-date browser.
What to do
- 1
Record the page address, approximate time, action attempted and safe reference shown.
- 2
Describe what you expected and what happened.
- 3
Include browser and device type; attach a redacted screenshot only when needed.
- 4
Send the report through the approved FIIC support channel.
What success looks like
Support can correlate the issue without receiving secrets or unnecessary personal data.
If something goes wrong
The action does not complete.
Check your connection, wait for the button to finish, then retry once. If it still fails, report the page, time and reference shown.
Related policy
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